1. Ensure quality in every patient experience

We aim to create a quality patient experience where excellence is embedded in everything we do. We will provide the necessary structure, focus and support for us to achieve this goal. We will position KHSC as a high performer on the key dimensions of quality to ensure we are always delivering care that is safe, effective, patient-centred, efficient, timely and equitable. This work will be supported through construction and improvements to care environments to best suit the needs of our patients, families and care teams.

To achieve this strategic direction we will:

  • Make quality the foundation of everything we do.
  • Ensure smooth transitions in care for patients and families across our regional health-care system.
  • Lead the evolution of patient engagement and patient- and family-centred care.
  • Create the space for better care.

By 2024:

  • KHSC has a robust culture of quality where quality improvement and cost efficiency is a part of daily work
  • KHSC benchmarks as a high performer amongst Ontario teaching hospitals
  • Patients and families are full partners in our innovation, quality improvement and design initiatives
  • Our communities are inspired to provide philanthropic support for our master facilities plan

In 2021-2022 together with our patients, families and partners we will:

  • Implement virtual health service design framework

  •  Improve access to care by meeting monthly elective activity volume targets

  • KHSC is compliant with all Accreditation Canada Required Organizational Practices

  • Reduce hospital-acquired pressure injuries

  • Maintain financial resilience

  • Build long-term capital strategy

  • Evolve patient engagement practices to successfully sustain a culture of Patient & Family-Centred Care

  • Issue a Request for Qualifications and complete Project-Specific Output Specifications