Clinical eVisits for Patients

What are Clinical eVisits?

Clinical eVisits are appointments between health care providers and patients that are administered through a secure web platform. No matter where the patient is, they can easily be  connected to their doctors through video conferencing.

How does it work?

When the physician doesn’t need to physically examine the patient, there is the option for the patient to stay at home and meet via video or telephone:

  • For telephone consultations, the physician will call the patient at the appointment date and time; 
  • For video consultations, a video visit is set up through email with the patient for both the patient and physician to join at the appointment date and time.

Patient experience

Although only in its infancy at KHSC, Reacts has already made an impression on many patients including a Cancer patient who recently attended a Clinical eVisit with her Radiation Oncologist. “The visit was mostly like any face-to-face meeting with the high quality of care I’m used to,” explained the patient. “With the exception of being able to do a physical check-up, Reacts provided the doctor and me with an opportunity to discuss what I will be going through in treatment and what I need to expect next.”

In terms of sign-up, this first-time Clinical eVisit participant found the process of accessing Reacts easy and straightforward. “It was a good experience, especially for consult type meetings because it saves travels and during Covid, keeps everyone safely distanced,” continued the patient. “I would definitely recommend Clinical eVisits to friends and family whenever physical assessments are not required.”

Benefit of video consultations (Clinical eVisits)

The benefit of connecting with your physician through a videoconference is it allows the physician to share their screen with you so that you can see diagnostic images, test results, etc. It also allows for the personal touch of being able to see who you are talking with.

Also, due to temporary restrictions on family presence at appointments, a Clinical eVisit allows for family members to be included in the visit.

What’s the process for connecting to a Clinical eVisits?

Click here to view the Reacts Patient Onboarding package. It tells you how to prepare for your Clinical eVisit, and how to join your appointment. 

For Mac users, please click here to view How to use Reacts on Macs.

The overall process will begin with you receiving a phone call from your physician’s medical secretary. The secretary will tell you that your clinic is being scheduled as a Clinical eVisit and will give you the choice of doing this visit through a telephone consultation or online with videoconferencing.

Clinical eVisits are conducted at KHSC using OTN and Reacts. Both systems are secure web platforms. Your doctor’s secretary will let you know which platform they use. 

The secretary will ask for your consent to proceed with booking the appointment as a Clinical eVisit or not. If you would prefer to conduct the appointment as a telephone consultation, simply tell the secretary and that is how the appointment will be conducted.

Please note: If the patient needs a physical exam, the physician will not book an appointment as a Clinical eVisit. Clinical eVisits enable physicians to still meet with patients in times when in-person visits cannot or should not happen (ie. During the Covid-19 Pandemic, etc). Clinical eVisits are not a substitute for going to the Emergency Department if urgent care is needed. 

If you choose to proceed with booking a Clinical eVisit by secure videoconference, the secretary will:

  • Give you the date and time for your Clinical eVisit;
  • Outline system requirements for setting up a videoconference with your physician. The secretary will tell you which platform your Clinical eVisit is being booked through – either OTN or Reacts (See OTN system requirements or Reacts system requirements) (ie. Computer, tablet, or smartphone). (Please note: Please do not download and install the Reacts application onto your desktop computer. Simply use Reacts through the Reacts website);
  • Confirm your email address;
  • Explain that you will receive an email from OTN or Reacts (check your spam or junk mail tab in case it goes there);  
  • Describe privacy and security measures; and, 
  • Give you her/his contact information as the first point of contact if you need support. 

AFTER the phone call to book the Clinical eVisit, you will receive an email from the videoconferencing platform,  either OTN or Reacts, as well as an email from the secretary outlining everything you need to know to prepare for the Clinical eVisit.

The following video shows how to join the Clinical eVisit:

If your Clinical eVisit is being conducted through OTN, to learn more about OTN, click here.

Support

If you need help setting up your Reacts account, please contact the KHSC secretary who booked the appointment. The secretary will have given you their telephone number in the first email you received.

Disclaimer: In Reacts there is a text messaging function. DO NOT USE IT. Text messaging in Reacts is not monitored and messages are not read or responded to. If you are having an emergency you must go to the emergency department at KHSC or call 911; otherwise call the phone number provided by the secretary.

For the best technical support, patients should only access their Reacts account through the website or mobile app.

If you require assistance using OTN for Clinical eVisits, please contact seamo.digitalhealth@queensu.ca

Privacy statement

Using Reacts for your Clinical eVisit has some privacy and security risks that your health information may be intercepted or unintentionally disclosed. We want to make sure you understand this before conducting your Clinical eVisit. In order to improve privacy and confidentiality, you should make sure you are in a private location, like a room where you can close the door, and you should avoid using someone else’s computer or device as they may be able to access your information. 
For more information about privacy, please website

Public Wi-fi Disclaimer

As more businesses shift to services delivered over the internet like video consultations, consumers are increasingly turning to Free or Public Wi-Fi connections to limit the impact on home internet quotas and reduce overage charges on mobile phone plans.   Public Wi-Fi can be accessed by many people and may not be as secure as your home or mobile phone connection.  

Extra precautions should be taken to ensure that your data and devices remain private. Click here for precautions

Frequently Asked Questions

Here are the answers to the most common questions about Reacts and Clinical eVisits at KHSC: