Appointments and Services

Resuming scheduled appointments

We are gradually resuming some scheduled surgeries and procedures and outpatient appointments during the COVID-19 pandemic.

Patients will be contacted by a member of their care team to have their surgeries or appointments scheduled. 

Surgeries and procedures will be prioritized based on various criteria, such as the patient condition, risks associated with delaying treatment, and the availability of resources like personal protective equipment (PPE), medication and post-operative care.   

As usual, emergency, urgent and time-sensitive care will still be provided to the southeastern Ontario region. Emergency care for traumas, strokes and heart attacks, and time-sensitive care for disease like certain cancers and for those who go into labour will continue to be provided.

If you are coming to KHSC for a surgery, please review our current screening protocol and temporary family presence policy before your scheduled procedure.  

For more information about the ramp-up of surgeries and procedures, please click here.

For more information about coming to KHSC for your outpatient appointments, please click here.

Self-isolation before surgery

Guidance from the Ministry of Health includes a recommendation that patients self-isolate for at least 14 days prior to their scheduled surgeries. Below are tips taken from a Public Health Ontario fact sheet on how to self-isolate.

 Stay home

  • Do not use public transportation, taxis or rideshares. 
  • Do not go to work, school or other public places.

Avoid contact with others 

  • No visitors unless essential (e.g., care providers).
  • As much as possible, stay in a separate room from other people in your home and use a separate bathroom if you have one.
  • Make sure that shared rooms have good airflow (e.g., open windows).
  • If these steps are not possible, keep a distance of at least two metres from others at all times.

Keep your distance

  • If you are in a room with other people, keep a distance of at least two metres. If you are unable to keep this distance, wear a mask that covers your nose and mouth.
  • If you cannot wear a mask, people should wear a mask when they are in the same room as you.

Wash your hands

  • Wash your hands often with soap and water.
  • Dry your hands with a paper towel or with cloth towel that no one else will share.
  • Use an alcohol-based hand sanitizer if soap and water are not available.

Wear a mask over your nose and mouth

  • Wear a mask if you must leave your house to see a health care provider.
  •  Wear a mask when you are within two metres of other people, or stay in a separate room.
  • If you do not have a mask, maintain two meters distance from people and cover your cough and sneezes.

Cover your coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Cough or sneeze into your upper sleeve or elbow, not your hand.
  • Throw used tissues in a lined wastebasket and wash your hands. Lining the wastebasket with a plastic bag makes waste disposal safer.
  • Clean your hands after emptying the wastebasket.