Emergency care during COVID-19 pandemic

Emergency and urgent health concerns that are not related to COVID-19 still need to be addressed during the pandemic. Patients can be reassured that our Urgent Care Centre at the Hotel Dieu Hospital site and Emergency Department at the Kingston General Hospital site are safe places to seek care. Strong screening and infection control practices have been implemented as protection against COVID-19.

It is important that people seek care for problems that could become quite serious or life-threatening if left unattended. This includes conditions such as chest pain, breathing problems, severe abdominal pain, passing or vomiting blood, urinary tract infection symptoms, as well as skin and soft tissue infections. In the case of a medical emergency such as stroke or heart attack, call 9-1-1 immediately.

Please note the following if you seek urgent or emergency care:

  • We are currently restricting visitors to our hospital sites so you cannot be accompanied by family member. Please note: Exceptions can be made for people with cognitive or mobility difficulties. The family member must pass our screening protocols in order to enter the hospital.
  • If you have a cough or any respiratory symptoms, you must inform the screener at the door and don a mask if appropriate.
  • You should continue to practice social distancing and good hand hygiene while in the waiting room.