To locate an in-patient by telephone, please call our voice activated patient locating system at 613-548-2367. When you call, you will be asked to state the legal first and last name of the patient you are looking for. If the system can locate that patient, you will be automatically transferred to the phone in their room. If you have trouble with the automated system please stay on the line for assistance from a switchboard operator, or you can call the switchboard directly at 613-549-6666 extension 0 for further more assistance.
To locate a patient at either one of our hospital sites, please speak with a member of the Volunteer Services team located at the information desk inside the lobby at either hospital site. If a volunteer isn't available at the desk when you arrive, please use the courtesy phone provided to call the KHSC switchboard (dial 0), who can help you locate a patient.
Contacting a patient by email
If a patient doesn't have their own email account and you would like to send them a message, you can send an 'e-postcard' to us and we will deliver it to them. Messages received on evenings, weekends and statutory holidays will be delivered to the patient on the next business day. To send a an e-postcard message to a patient, please click here.
Please include the patient's first and last name and room number in the email subject line if you know it. Your message will be printed and a volunteer will deliver it to the patient. If the patient is no longer in our hospital, your message will simply be deleted.
Please be aware that a patient will not be able to reply to your message through this service, so treat your email as if it were a postcard. Also remember as our staff and volunteers will be printing and delivering this message, do not include anything in the message that you would not want someone else to accidentally see. This includes pictures or other email attachments. Attachments will not be delivered.