At Kingston General Hospital, you and your child's safety as well as that of our staff and visitors is our number one priority. Regardless of our role in the hospital, we all contribute to making a safe environment.
As a parent or guardian, we recognize the important role you play as a member of your child’s health-care team. We encourage you to be involved in your child’s care and to partner with us. You can influence the safety and quality of care they receive by being knowledgeable about your child's treatment plans and asking for clarification when you don’t understand.
Here’s how you can help:
- Share your information with us
- Ask questions
- Learn more about your child’s condition
- Let us know if there’s a problem
Access to the unit
Pediatrics is a secured unit and all parents and visitors must use the phone before entering. The phone is mounted on the wall outside the entrance to the unit and it automatically rings directly into the nursing station. The Pediatrics unit can be accessed through the east and west doors only.
Behaviour in the unit
When in the NICU or Pediatrics Unit, all families and visitors must follow some basic guidelines:
- Please respect all other Pediatric families and staff. We do not tolerate disrespectful behaviour toward our patients, the people who visit them, or our staff. If you encounter a problem with another individual, speak with the Nurse in Charge for immediate response. You can also ask to speak to the Program Director, Program Manager, KGH Nursing Coordinator, Chief Pediatrician, or KGH Patient Relations Office.
- Any kind of violence, aggression, racism, sexism, ageism, homophobia, verbal abuse, verbal or physical threats, theft or destruction of property, is not tolerated. We may ask individuals to leave the hospital and if necessary, contact the police. To help ensure everyone's safety our security team is on duty 24 hours a day, seven days a week. You can identify them by their uniforms and photo ID badges.