Volunteer Roles & Time Commitment

Due to COVID-19 restrictions we are not recruiting volunteers at this time.  Please watch this page for updated information.

Volunteer placements fall into one of three general categories across two hospital sites.

Working Directly with Patients

  • Provide diversion, comfort and encouragement
  • Assist at meal time
  • Play piano or other musical instruments
  • Provide support, comfort and respite for families

Liaison and Information

  • Welcome patients and families at the main entrances to our Hotel Dieu Hospital and Kingston General Hospital sites
  • Provide information and directions to the families of patients arriving at our emergency department, intensive care unit, cardiac services and same day admission

Supporting Fundraising Activities

  • Greet customers, facilitate sales and replenish supplies in the KGH Auxiliary Tuck Shop
  • Serve customers in the HDH Brock Boutique and the KGH Auxiliary Gift Shop - also online
  • Sell refreshments from a coffee/snack cart at either site in our out­patient clinics, the emergency department waiting area, and the operating room waiting area
  • Sell Ontario Lottery & Gaming Association (OLG) tickets to staff, patients and visitors at the KGH Auxiliary Lottery Booth
  • Host at the KGHA Café and the HDH Brockview Café

To learn more about the KGH Auxiliary, click here.

To learn more about the KHSC Volunteer Services to the Hotel Dieu Hospital Site, click here.


Opportunities NOT available through Volunteer Services at KHSC

  • Research opportunities
  • Job shadowing health care professionals
  • Job shadowing executive leadership
  • Spending time in the OR
  • Opportunities in Dentistry, Occupational Therapy, Physical Therapy and Speech Language Pathology
  • A position created for a specific individual (ideas are always welcome but they are vetted, developed, trialed and offered to all current volunteers)


Are there limitations to what a volunteer can do?

Absolutely. Volunteers are provided with a description that outlines the duties for the position they are assuming. Many of these positions have limitations specific to that role but there are also some generic limitations for all KHSC volunteers.

Volunteers are not permitted to:

  • Provide any treatment or give advice regardless of your training or education; a patient's medical questions must be redirected to a staff member
  • Have access to patient information beyond the scope of the volunteer role
  • Accept gifts or gain financial benefits from volunteering
  • Solicit donations from community members or businesses without permission from Volunteer Services
  • Purchase or donate items for a clinic until you have checked with Volunteer Services to ensure the item is appropriate & safe
  • Perform duties that are normally performed by employees.

Expected time commitment

  • The weekly commitment can vary anywhere from one to four hours depending on the needs of the program.
  • We have weekday, evening and weekend options.
  • We ask for a minimum commitment of one-shift per week for a minimum of six months.

  • We accommodate firm and flexible weekly schedules and are open to discussion with snowbirds, cottagers, travelers, and other schedule alternatives.

What happens if I cannot commit to the same day and time each week?

We have a flexible scheduling option for volunteers who find it challenging to commit to the same day and time each week. Volunteers are still expected to commit weekly by visiting the online schedule to pick shifts that match with their availability at the time.

Can I still volunteer if I go away for the winter or summer?

Yes. We appreciate that people have busy lives and we do our best to accommodate breaks in service. For any breaks in service that are longer than a month, the volunteer provides an estimated return date and they are put on a leave of absence.

We attempt to find a temporary replacement for the shift during the volunteer’s break but we can’t guarantee that a volunteer will return to the same program and shift time. If the shift is picked up by another volunteer during the leave, we will work with the returning volunteer to arrange a new placement.