Sneha

For Sneha Baruah, volunteering at Kingston Health Sciences Centre (KHSC) is about making a difference in the small moments that can have a big impact on someone’s day.

“I wanted to ease the experience for patients and visitors in what could be very stressful times for them,” she says. “The hospital can be a busy and fast-paced environment, and amid the efforts of our incredible healthcare professionals, I came in wanting to contribute in any manner I could.”

Through volunteering, Sneha hoped to use her skills to help create “a calmer, more approachable atmosphere for each and every individual who walks through our front doors.”

One of her favourite memories comes from her very first shift at Hotel Dieu Hospital (HDH), when she helped an older woman with compromised vision find her way to the ophthalmology clinic. Initially focused on helping as many people as possible during her shift, Sneha soon realized the importance of slowing down and being present.

“Slowly walking alongside her and engaging in deep conversation made me realize how rushed I was behaving, ironically, the opposite of the calm presence I was hoping to exude,” she says.

The woman expressed her gratitude for Sneha’s support in helping her feel grounded amid the busy hospital environment. But the interaction was just as meaningful for Sneha.

“It was then I realized that volunteering is not just about giving back to the hospital, it can also impart remarkable lessons I hope to carry for the rest of my life!”

That lesson continues to influence how Sneha approaches everyday life. As a student, volunteering has reminded her of the importance of patience, particularly when navigating busy or overwhelming situations.

“Even when things get busy, or overwhelming, maintaining a calm demeanor can positively influence not just myself, but also those around me,” she says. “I am learning to approach challenges with patience and rather than resist, I strive to embrace the uncertainty of it all!”

For Sneha, the people she meets along the way are also a big part of what makes volunteering rewarding.

“Being a KHSC volunteer has wholeheartedly been an incredible experience,” she says. “Being able to work with the kind-hearted staff and my fellow passionate volunteers always makes me look forward to my next shift!”

Her experience is a reminder that volunteering doesn't always require doing something extraordinary. Sometimes, making a difference means slowing down, offering a helping hand and taking the time to make someone feel a little more at ease.