Your voice matters. Your experience can make a difference.

Become a Patient Experience Advisor at KHSC

At Kingston Health Sciences Centre (KHSC), we believe the best way to improve the patient experience is by partnering with the people who know it best: patients and families.

Patient Experience Advisors work alongside staff and physicians to help shape care, programs, and services across KHSC.  Advisors help ensure patient and family voices are meaningfully reflected in decisions that impact care. By sharing lived experiences and thoughtful perspectives, Advisors contribute to meaningful improvements in care that is patient- and family-centred, inclusive, and responsive to community needs. 

Together, we can make every patient experience better.

What Do Patient Experience Advisors Do?

Patient Experience Advisors may be involved in a variety of meaningful activities, including:

  • Sharing perspectives to improve patient and family experiences
  • Partnering with teams on hospital committees, councils, and project groups
  • Reviewing and co-developing patient education materials
  • Offering ideas and feedback on topics such as accessibility, communication, and quality of care
  • Joining one of our four patient and family advisory councils.

Levels of involvement vary, and opportunities are matched based on interests, experience, and availability.

To see the Patient and Family Advisory Councils please click here.

Who Can Apply?

You may be eligible to become a Patient Experience Advisor if you or a loved one received care at KHSC within the past five years at one of the following sites:

  • Kingston General Hospital
  • Hotel Dieu Hospital
  • Southeast Regional Cancer Centre
  • Southeast Regional Renal Program

No special qualifications are required. We’re simply looking for individuals who are willing to:

  • Share their experiences and perspectives
  • Listen to others with respect
  • Collaborate to help improve care for patients and families

How to Apply or Learn More

Fill out the following form: Patient Experience Advisor Application Form

If you’re interested in becoming a Patient Experience Advisor or would like more information, we’d love to hear from you.

Email: @email 
Phone: 613-549-6666 ext. 64424