Ininew Patient Services

Ininew Patient Services is located at our Hotel Dieu Hospital site (HDH) in Kingston, Ontario and is provided in partnership with the Weeneebayko Area Health Authority (WAHA) and funded by First Nations and Inuit Health Branch, Health Canada.

WAHA is a regional and community-focused organization that administers an integrated health care system in the Weeneebayko Area, encompassing communities along the western coasts of James Bay and Hudson Bay including Moosonee, Moose Factory (Weeneebayko General Hospital), Taykwa Tagamou, Fort Albany, Kashechewan, Attawapiskat and Peawanuck.

Ininew Patient Services assists in a continuum of care to Weeneebayko patients and families who are eligible for services under the Non-Insured Health Benefits Program (NIHB), First Nations and Inuit Health Branch, Health Canada.

Our office is located in the Johnson Wing. If you enter the HDH site through the main entrance of Brock Street, please ask the Volunteers at the Information Desk or Security Officer to call the Ininew Patient Services office at extension 3071. If you enter the HDH site through the Johnson Street entrance, please go down the stairs directly in front of you and you should see the Ininew Patient Services office.

Patient and Escort / Family Care in Kingston

Ininew Patient Services coordinates and supports a wide range of services for patients, families and escorts including:

  • Flights - Eligible patients and families have access to the Kingston-Weeneebayko Charter which is a 37-seat aircraft that flies between Kingston and the Weeneebayko Area three times a week, usually on Mondays, Wednesdays and Fridays. Departure is at 7:30 am from the Central Airways Terminal at Norman Rogers Airport in Kingston. Ininew Patient Services coordinates the transportation of patients and escorts on the northbound flight, while WAHA NIHB arranges southbound flights.
  • Case management, which involves basic counseling, medical and cultural interpretation as well as patient advocacy and education, admission and discharge planning, liaison services and the transfer of patient information between medical facilities. 
  • Accommodation, supervision and assistance are provided on a 24-hour basis at Geaganano Residence which is located at 176 Johnson Street in Kingston for outpatients, escorts and inpatients who are discharged prior to transportation. This facility is located close to downtown Kingston and is wheelchair accessible. There us a back yard with tree which provides a peaceful and private outdoor space for guests. Local hotels are also used to accommodate guests when Geaganano is fully occupied.
  • Meals are provided on weekdays in the Ininew Patient Services dining room at the HDH site. Weekend meals are provided at local restaurants in downtown Kingston.
  • Transportation is provided on weekdays for local transportation for all outpatients, escorts and Ininew Patient Services staff.
Referrals, Appointments and Air Transportation

Ininew Patient Services provides a centralized referral and appointments program to WAHA that coordinates the following services:

  • Referrals
    • Ininew Patient Services receives, files and forwards referrals for medical services to the closest medical service provider as required by Health Canada. Patients are referred to Weeneebayko General Hospital first and then, in the following order, to service providers in Timmins, Kingston or other destinations.
  • Appointments
    • Ininew Patient Services receives appointment notices from medical service providers and then communicates that information to the patient, referring medical facility, Health Canada (for authorization of medical transport) and WAHA NIHB for coordination of medical transport.
  • Transportation
    • WAHA NIHB informs the patients of the specifics of their transportation.

Transportation Information Sheet

Contact Information

Patient & Family Services

Toll free: 1-855-544-3340 extension 3071
HDH site main number: 613-544-3400 extension 3071

Geaganano Residence: 613-547-5877

Cree Medical Interpreter: 613-548-9995 (beeper)

Referrals and Appointments

Toll free: 1-844-356-1178
Local: 613-549-2684
HDH site main number: 613-544-3400 extension 3074 or 3086
Fax: 613-544-1698
Email: ReferralsIPS@kingstonhsc.ca