Urgent and Emergency Care
Urgent Care Centre at the Hotel Dieu Hospital site
The Urgent Care Centre (UCC) is located at our Hotel Dieu Hospital (HDH) site and the entrance is at 144 Brock Street, near the corner of Bagot and Brock streets.
The UCC is open from 8:00 a.m. to 8:00 p.m., 365 days of the year and is for non-life-threatening illnesses and injuries, including deep cuts or wounds needing stitches; various types of minor infections of the ear, urinary tract, or respiratory system; sprains; strains; deep bruises; mild to moderate asthma attacks; and insect bites and rashes. Patients are usually treated and able to go home.
All patients registered before 8:00 p.m. will be assessed and treated.
If you do need to visit our Urgent Care Centre, there are several items that you should remember:
- Please take your coat off and have your health card ready when you arrive, and wait at the triage desk to be seen by the triage nurse.
- Please bring your medications, or an up-to-date list of your medications with you.
Emergency Department at the Kingston General Hospital site
The Emergency Department is located at our Kingston General Hospital (KGH) site and the ramp to the entrance is located at 41 King Street West.
The Emergency Department is open 24 hours a day, seven days a week, 365 days of the year and is for serious illnesses and injuries, such as severe bleeding, difficulty breathing, chest pains or pressure, trauma or injury to the head, sudden dizziness or difficulty seeing, and severe abdominal pain. In most cases, patients arrive by ambulance and some patients need to be admitted to the hospital for a longer stay.
The KGH site is the only hospital in the greater Kingston area that receives patients via ground and air ambulance, which means that if you or a family member requires ambulance service in order to receive emergency care, that person is likely to arrive at the KGH site. If you have a family member that has been transported to the KGH site by ambulance, you can read more about how to locate them on our find a patient page.
Please remember, the Emergency Department is for patients who are seriously ill or who have suffered a major trauma or medical emergency. If you are not seriously ill or injured, we ask that you please explore other health care options, such as a walk-in clinic or the Urgent Care Centre at the Hotel Dieu Hospital site listed above. You can read more about these options on our alternative options for care page. If you are unsure about the type of care you might need, you may also call Telehealth Ontario at 1-866-797-0000 and speak with a nurse.
If you are experience a life-threatening emergency, please call 911.
If you do need to visit our Emergency Department, there are several items that you should remember:
- Please take your coat off and have your health card ready when you arrive at the triage desk.
- If possible, please bring your medications, or an up-to-date list of your medications with you.
You can also read more information about what to expect when you arrive at the Emergency Department.