Who are PEAs and what do they do?

Respect button
"Being a Patient Experience Advisor is the best position I have ever held. It gives me the opportunity to give voice to many areas of concern within the medical system as well as to give praise.”  ~Phyllis Davis, Patient Experience Advisor, Co-Chair Regional Renal Patient-and Family-Advisory Council (PFAC)  

Who are we?

Patient/Family Experience Advisors are patients and/or family* member of a patient who have received care at Kingston Health Sciences Centre. We are ordinary people, with diverse experiences, wanting to make a difference to care at KHSC.

  • We participate in programs and projects specific to our interests and experience.
  • We partner with leaders at all levels of the organization to help improve the quality of care for all patients.
  • We are not healthcare professionals. 
  •  We volunteer our time.
  • We are willing to share our perspectives with the goal of improving the patient experience.

*Family: Individuals recognized as family by the patient.

What do we do?

Here are a few ways we partner with hospital leaders to constructively share the patient and family perspective in planning and decision making.

  • Participate with staff on short and long-term committees, working groups, quality improvement teams and patient/family advisory councils for KHSC, Regional Renal and Cancer Programs and Child and Youth Mental Health.
  • Review, identify and create information/education materials for patients and family members in collaboration with staff. 
  • Provide input on priorities that are important to the patient experience which may include welcoming loved ones, accessibility, parking, signage and discharge planning to facility planning and patient flow processes. 

Representatives on long term committees:

  • Accessibility Advisory Committee
  • Advanced Care Planning Committee
  • Alternative Level of Care Committee
  • Ambulatory Care Committee
  • Breast Assessment Working Group
  • Breast Imaging Committee
  • Bundled Care Working Groups
  • Cardiac Program Council
  • Child and Youth Mental Health Program Family Partnership Council
  • Clinical Operations
  • Critical Care Program Council
  • Cultural Diversity
  • COVID-19 Planning and Preparedness Committees
  • Donation/Transplant Committee
  • Elder Friendly Steering Committee
  • Emergency Department: Program Council
  • Quality Improvement
  • Mental Health Joint Sub-Committee
  • Exceptional Healer Award Committee
  • Finance (Board Committee)
  • General Surgery Practice Council
  • Governance (Board Committee)
  • Hiring Interview Panels
  • Healthcare Information System (HIS) Executive Committee
  • ICPM Steering Committee
  • Integrated Renal Program Council (IRPC)
  • KHSC@Home
  • KHSC Leadership Group
  • KHSC Patient & Family  Advisory Council (PFAC)
  • Medication Safety Committee
  • Medicine Program Council
  • Mental Health: Program Council
  • Quality Improvement and Safety Committee
  • Renewal Steering Committee
  • Violence and Risk Reduction Working Group
  • Inpatient Mental Health Program Model of Care Working Group
  • Spiritual Health, Mission and Values
  • New Staff Orientation
  • Nutrition and Food Services
  • Ontario Health Application Team
  • Oncology Website Working Group
  • OB/GYN Program Council
  • Oncology: Program Council
  • SE Regional Cancer Centre Patient & Family Advisory Council
  • Cancer Clinical Research Trials
  • Patient Education
  • Aboriginal Guidance Group
  • Systemic Treatment Committee
  • Orthopedic Joint Practice
  • Palliative Care Quality Improvement Project (Q.I.P)
  • Redevelopment
  • Patient Care & People Committee (Board Committee)
  • Patient Flow Task Force
  • Patient Oriented Research Centre
  • Patient Safety & Quality Committee
  • Pediatric Program Council
  • Pediatric Critical Care Advisory Committee
  • Planning and Performance Committee
  • PFCC Grants Committee
  • Physician Quality Committee
  • Quality Roadmap Working Group
  • Queens Department of Oncology – Education and Research
  • Regional Stroke Steering Committee
  • Regional Patient and Family Advisory Council (Formerly LHIN PFAC)
  • Renal: Regional Renal Program Steering Committee
  • Continuous Quality Improvement
  • Newsletter Sub-Committee
  • Patient and Family Advisory Council (PFAC)
  • Hemodialysis Working Group
  • Smoke Free Committee (KGH)
  • SPA Program Council
  • Special Needs Steering Committee
  • Trillium Gift of Life
  • Virtual Care Research Project
  • Volunteer Services
  • Workplace Violence Prevention Committee and Quality Improvement Project