Judy Strahan and her daughter Chelsea Reynolds share a commitment to helping others that spans generations. Together, they volunteer with the KGH Auxiliary at Kingston Health Sciences Centre (KHSC), where Reynolds serves as president and Strahan is a familiar face at the information desk, guiding patients and visitors with warmth and ease.
Strahan’s volunteer journey began after she and her husband moved to Kingston in 2002. A retired nurse with volunteer experience in Thunder Bay, she spotted a newspaper ad seeking help in the hospital gift shop.
“I applied and was accepted then started volunteering in February 2003,” says Strahan, adding that service runs in her family. “My mother volunteered for many years at the local hospital and a nursing home, so she was a good role model.”
Within months, she moved to the main lobby desk, and that’s exactly where you’ll find her to this day.
“It’s been my most favourite weekly activity for over 20 years. Personally I like to help people and the information desk is an ideal place to do this.”
Her example ultimately inspired her daughter.
“Well my mother really encouraged me to volunteer,” says Reynolds. “And my mother’s mother was a member of the Ladies Auxiliary in Thunder Bay when I was growing up. So giving back was modelled for me from a young age.”
When her children grew older, her mother nudged her again.
“My mom said that was the time to get involved!” chuckles Reynolds.
She adds volunteering quickly became meaningful in ways she didn’t expect.
“I have been surprised by how connected I feel with the staff, patients and visitors that I see regularly. I like hearing how they are doing, and I look forward to those interactions.”
The experience has also shaped Reynold’s outlook.
“Volunteering makes you see just how vulnerable we can all be, at different times. If I can help with directions, offer a smile or a bit of conversation, any of those can help a person having a bad day.”
Giving back has also strengthened their mother-daughter bond.
“Volunteering has given us a shared experience so we can talk about our shifts and interactions, knowing that the other person ‘gets it,’” explains Reynolds.
“It’s been fun! We both enjoy seeing each other working in different roles when we volunteer or attend meetings,” beams Strahan.
Both say the auxiliary’s impact is significant.
“I think the backbone of the auxiliary is a drive to help,” says Reynolds.
For Strahan, the reward is simple.
“As a member of the auxiliary you know you are contributing something worthwhile both to the hospital and to the community. It is a very satisfying feeling.”
Reynolds shares that belief and encourages others to consider joining.
“It’s a wonderful way to feel a sense of purpose, and to share your talents. It helps others, but it also helps you.”
Together, their story shows how a decision to volunteer can grow into a shared legacy - strengthening family ties, supporting a hospital and making a difference - one interaction at a time.
