The Children’s Outpatient Clinic at KHSC’s Hotel Dieu Hospital site serves patients from birth until their 18th birthday. COPC is home to both booked specialty pediatric clinics and an Urgent Care Clinic for pediatric patients who may require care that can’t wait for an appointment with their family doctor. If your child requires immediate care for a serious illness, major trauma or other medical emergency, please take them to the Emergency Department at our KGH site.
We understand that this can be a scary experience for children and a stressful time for parents. The staff at COPC are committed to ensuring that their patients and families feel safe and have a complete understanding of the care experience. We encourage you to ask questions at any time about your child’s care.
COPC Urgent Care Centre
At this time, we are limiting the number of people seen at COPC Urgent Care Centre on days when patient volumes are high to provide safe, effective care.
The clinic will open at 9 A.M., and close when the maximum number of patients has been registered, or at the standard closing time of 4 P.M, whichever comes first.
Help us reserve urgent care for those whose health concerns need to be addressed within 24 hours.
If your child’s health concern is not urgent, please seek alternate care options, such as:
- Booking an appointment with your family doctor, a walk- in or virtual care clinic
- Going to a pharmacy - pharmacists can now diagnose and treat many common ailments such as pinkeye, tick bites, eczema and more.
- Waiting. Many illnesses in kids can resolve quickly on their own. If your child’s symptoms are not worsening, they may not need to be treated by a pediatrician.
- Visit RightPlaceRightCare.ca for more options
If your child is in urgent need of care and needs to be seen within 24 hours, please bring them to the COPC.
Here are some examples of what can be considered an urgent care need:
- Abdominal pain, vomiting, diarrhea that has lasted for more than 2 days
- Breathing troubles (more frequent puffer use, concerns of asthma, croup)
- Fever with infectious symptoms (eg: ear infections, sore throat, cough, congestion) that persist for more than 2 days (Note: any fever in an infant 2 months or less should be seen)
- Injuries like sprains, strains, or concern of broken bones
- Rash (infectious, eczema, allergic)
- Dehydration (less than 4 wet diapers in 24 hours)
- Symptoms of concussion
- Persistent headache that is not responding to initial home treatments
Specialty Clinics at COPC
Our specialty clinics are open Monday to Friday by appointment only. These clinics include care for:
- Cystic fibrosis
- Newborn Screening
- General Pediatrics
- Infectious Diseases
If you are coming to one of these special clinics, please remember to bring the following:
- Your appointment slip which includes the time and date of your appointment
- Your Health Card, also known as your OHIP card
- A complete and up-to-date list of your current medications provided to you by your pharmacist, or all of the medications you are currently taking, in their original drugstore container. This includes insulin, inhalers, any prescribed creams or eye drops as well as any non-prescription medications or supplements such as herbals and vitamins
You are also welcome to bring a family member or friend for support or personal assistance and they are welcome to attend your clinic visit with you if you wish. You may also bring a snack in case your clinic appointment is delayed or runs late.
If you need to check your appointment time, re-schedule your appointment or cancel your appointment time, please call us using the number on your appointment slip.
If you have lost your appointment slip, please call 613-548-2342, or our toll-free number at 1-855-851-3490.
Please note, Patients must be referred to this service by a doctor or other healthcare professional.