Frequently Asked Questions
What do I do if I have a personal appointment/or are scheduled to work a shift during orientation?
Your participation in orientation is mandatory and planned in advance. If you have a personal appointment that cannot be rescheduled or if you have been scheduled to work a shift during orientation, please send an email outlining the situation to the following individuals:
- The host of your orientation at @email
- Your Manager
- Your Recruitment Advisor
A solution will be negotiated on a case-by case basis.
**Please note that your attendance in orientation is required. In some cases, this can impact your start date. If you have any questions about missed time or changes to your schedule due to missed time, please contact your manager.
What do I do if I have a personal appointment/or are scheduled to work a shift during orientation?
Your participation in orientation is mandatory and planned in advance. If you have a personal appointment that cannot be rescheduled or if you have been scheduled to work a shift during orientation, please send an email outlining the situation to the following individuals:
- The host of your orientation at @email
- Your Manager
- Your Recruitment Advisor
A solution will be negotiated on a case-by case basis.
**Please note that your attendance in orientation is required. In some cases, this can impact your start date. If you have any questions about missed time or changes to your schedule due to missed time, please contact your manager.
What do I do if I have already been fit tested before?
If you have recently completed at Respiratory Mask Fit Test and have a valid piece of confirmation of the test (i.e. a card/record of the test) please submit this to Occupational Health, Safety, and Wellness and they will provide you with further instruction.
What do I do if I have already been fit tested before?
If you have recently completed at Respiratory Mask Fit Test and have a valid piece of confirmation of the test (i.e. a card/record of the test) please submit this to Occupational Health, Safety, and Wellness and they will provide you with further instruction.
What do I do if I have already been fit tested before?
If you have recently completed at Respiratory Mask Fit Test and have a valid piece of confirmation of the test (i.e. a card/record of the test) please submit this to Occupational Health, Safety, and Wellness and they will provide you with further instruction.
What do I do if I have an Occupational Health appointment during orientation?
In the rare event that you have been scheduled to attend an Occupational Health appointment during your scheduled orientation, please send an email outlining the situation to the following individuals:
- The host of your orientation at @email
- Your Recruitment Advisor
A solution will be negotiated on a case-by case basis.
**Please note that your attendance in orientation is required. In some cases, this can impact your start date. If you have any questions about missed time or changes to your schedule due to missed time, please contact your manager.
What do I do if I have an Occupational Health appointment during orientation?
In the rare event that you have been scheduled to attend an Occupational Health appointment during your scheduled orientation, please send an email outlining the situation to the following individuals:
- The host of your orientation at @email
- Your Recruitment Advisor
A solution will be negotiated on a case-by case basis.
**Please note that your attendance in orientation is required. In some cases, this can impact your start date. If you have any questions about missed time or changes to your schedule due to missed time, please contact your manager.
What do I do if I have an Occupational Health appointment during orientation?
In the rare event that you have been scheduled to attend an Occupational Health appointment during your scheduled orientation, please send an email outlining the situation to the following individuals:
- The host of your orientation at @email
- Your Recruitment Advisor
A solution will be negotiated on a case-by case basis.
**Please note that your attendance in orientation is required. In some cases, this can impact your start date. If you have any questions about missed time or changes to your schedule due to missed time, please contact your manager.
What do I do if I have completed my eLearning in advance of orientation?
If you have completed all of the eLearning that has been assigned to you in KnowledgeNow (not just the 6 priority courses that are highlighted in the Guide to Mandatory Employee Training), you and your manager may receive an email from KnowledgeNow providing further instructions.
If you do not receive this email, please contact @email so we can confirm your completion and provide your further instructions.
What do I do if I have completed my eLearning in advance of orientation?
If you have completed all of the eLearning that has been assigned to you in KnowledgeNow (not just the 6 priority courses that are highlighted in the Guide to Mandatory Employee Training), you and your manager may receive an email from KnowledgeNow providing further instructions.
If you do not receive this email, please contact @email so we can confirm your completion and provide your further instructions.
What do I do if I have completed my eLearning in advance of orientation?
If you have completed all of the eLearning that has been assigned to you in KnowledgeNow (not just the 6 priority courses that are highlighted in the Guide to Mandatory Employee Training), you and your manager may receive an email from KnowledgeNow providing further instructions.
If you do not receive this email, please contact @email so we can confirm your completion and provide your further instructions.
What do I do if I have issues with KnowledgeNow (i.e. courses won’t load/duplicate courses/having issues logging in)?
If you are experiencing any issues or have any questions regarding your eLearning courses in KnowledgeNow, please email @email for guidance.
What do I do if I have issues with KnowledgeNow (i.e. courses won’t load/duplicate courses/having issues logging in)?
If you are experiencing any issues or have any questions regarding your eLearning courses in KnowledgeNow, please email @email for guidance.
What do I do if I have issues with KnowledgeNow (i.e. courses won’t load/duplicate courses/having issues logging in)?
If you are experiencing any issues or have any questions regarding your eLearning courses in KnowledgeNow, please email @email for guidance.
What do I do if I have lost the invitation with the link to orienation?
If you have lost the initial invitation containing the Microsoft Teams link to your New Employee Welcome, please reach out to your host by emailing @email.
What do I do if I have lost the invitation with the link to orienation?
If you have lost the initial invitation containing the Microsoft Teams link to your New Employee Welcome, please reach out to your host by emailing @email.
What do I do if I have lost the invitation with the link to orienation?
If you have lost the initial invitation containing the Microsoft Teams link to your New Employee Welcome, please reach out to your host by emailing @email.
What do I do if my Criminal Record Check is late?
If you are unable to submit a Criminal Record Check before your start date, please contact Stephanie Abrams (@email) immediately to make arrangements to sign an affidavit.
**Please note that a delay in submitting your Criminal Record Check can result in notifications to your manager and can have impacts on your pay.
What do I do if my Criminal Record Check is late?
If you are unable to submit a Criminal Record Check before your start date, please contact Stephanie Abrams (@email) immediately to make arrangements to sign an affidavit.
**Please note that a delay in submitting your Criminal Record Check can result in notifications to your manager and can have impacts on your pay.
What do I do if my Criminal Record Check is late?
If you are unable to submit a Criminal Record Check before your start date, please contact Stephanie Abrams (@email) immediately to make arrangements to sign an affidavit.
**Please note that a delay in submitting your Criminal Record Check can result in notifications to your manager and can have impacts on your pay.
