Frequently Asked Questions

In the rare event that you have been scheduled to attend an Occupational Health appointment during your scheduled orientation, please send an email outlining the situation to the following individuals:

1. The host of your orientation at @email
2. Your Recruitment Advisor

A solution will be negotiated on a case-by case basis.

**Please note that your attendance in orientation is required. In some cases, this can impact your start date. If you have any questions about missed time or changes to your schedule due to missed time, please contact your manager.

If you have completed all of the eLearning that has been assigned to you in KnowledgeNow (not just the 6 priority courses that are highlighted in the Guide to Mandatory Employee Training), you and your manager may receive an email from KnowledgeNow providing further instructions.

If you do not receive this email, please contact @email so we can confirm your completion and provide your further instructions.

If you have completed all of the eLearning that has been assigned to you in KnowledgeNow (not just the 6 priority courses that are highlighted in the Guide to Mandatory Employee Training), you and your manager may receive an email from KnowledgeNow providing further instructions.

If you do not receive this email, please contact @email so we can confirm your completion and provide your further instructions.

If you have completed all of the eLearning that has been assigned to you in KnowledgeNow (not just the 6 priority courses that are highlighted in the Guide to Mandatory Employee Training), you and your manager may receive an email from KnowledgeNow providing further instructions.

If you do not receive this email, please contact @email so we can confirm your completion and provide your further instructions.

If you are experiencing any issues or have any questions regarding your eLearning courses in KnowledgeNow, please email @email for guidance.

If you are experiencing any issues or have any questions regarding your eLearning courses in KnowledgeNow, please email @email for guidance.

If you are experiencing any issues or have any questions regarding your eLearning courses in KnowledgeNow, please email @email for guidance.

If you have lost the initial invitation containing the Microsoft Teams link to your New Employee Welcome, please reach out to your host by emailing @email.

If you have lost the initial invitation containing the Microsoft Teams link to your New Employee Welcome, please reach out to your host by emailing @email.

If you have lost the initial invitation containing the Microsoft Teams link to your New Employee Welcome, please reach out to your host by emailing @email.

If you are unable to submit a Criminal Record Check before your start date, please contact Stephanie Abrams (@email) immediately to make arrangements to sign an affidavit.

**Please note that a delay in submitting your Criminal Record Check can result in notifications to your manager and can have impacts on your pay.

If you are unable to submit a Criminal Record Check before your start date, please contact Stephanie Abrams (@email) immediately to make arrangements to sign an affidavit.

**Please note that a delay in submitting your Criminal Record Check can result in notifications to your manager and can have impacts on your pay.

If you are unable to submit a Criminal Record Check before your start date, please contact Stephanie Abrams (@email) immediately to make arrangements to sign an affidavit.

**Please note that a delay in submitting your Criminal Record Check can result in notifications to your manager and can have impacts on your pay.

If you are unable to use your KHSC username and temporary password to log into the computers (at KHSC sites), your email, or the intranet, please contact Help Desk by calling 613-549-6666 extension 4357

If you are having issues logging into the KnowledgeNow, please email @email.

If you are unable to use your KHSC username and temporary password to log into the computers (at KHSC sites), your email, or the intranet, please contact Help Desk by calling 613-549-6666 extension 4357

If you are having issues logging into the KnowledgeNow, please email @email.

If you are unable to use your KHSC username and temporary password to log into the computers (at KHSC sites), your email, or the intranet, please contact Help Desk by calling 613-549-6666 extension 4357

If you are having issues logging into the KnowledgeNow, please email @email.

If you have questions or concerns regarding your pay, please contact your manager or a representative from the Payroll team.

If you have questions or concerns regarding your pay, please contact your manager or a representative from the Payroll team.

If you have questions or concerns regarding your pay, please contact your manager or a representative from the Payroll team.

Before you go to your first appointment, try to gather information about your family history, medical history, pregnancy history, and genetic concerns. A genetic counsellor may contact you to get some of this information before your appointment. You may be sent a family history form to complete and return to us before your appointment. You may also be asked to bring photos of family members. All of this information helps us to be as prepared as possible for your appointment and allows more time for us to answer any questions you may have during your actual appointment.

For those people who are referred regarding a family history of cancer, you may be mailed release forms to have signed and returned. This allows us to get information about the cancer diagnoses in your family so we can provide you with the most accurate and up-to-date information during your appointment.