Frequently Asked Questions

Most infections are treated with antibiotics – the type of medication will depend on the germ causing the infection. An infected skin wound may be reopened and cleaned. If an infection occurs where an implant is placed, the implant may be removed. If the infection is deep within the body, another operation may be needed to treat it.

Ask lots of questions. Learn what steps the hospital is taking to reduce the danger of infection.

• If your doctor instructs, shower or bathe with antiseptic soap the night before and day of your surgery. You may be asked to use a special antibiotic cleanser that you don’t rinse off.
• If you smoke, stop or at least cut down. Ask your doctor about ways to quit.
• Only take antibiotics when told by a health care provider. Using antibiotics when they’re not needed can create germs that are harder to kill. If prescribed, finish all your antibiotics, even if you feel better.
• After your surgery, eat healthy foods.
• When you return home, care for your incision as instructed by your health care provider.

Health care providers should be taking the following precautions to prevent SSIs:

• Practicing proper hand-hygiene techniques. Before the operation, the surgeon and all operating room staff scrub their hands and arms with an antiseptic soap.
• Cleaning the site where your incision is made with an antiseptic solution.
• Wearing medical uniforms (scrub suits), long-sleeved surgical gowns, masks, caps, shoe covers and sterile gloves.
• Covering the patient with a sterile drape with a hole where the incision is made.
• Closely watching the patient’s blood sugar levels after surgery to make sure it stays within a normal range. High blood sugar can delay the wound from healing.
• Warming IV fluids, increasing the temperature in the operating room and providing warm-air blankets (if necessary) to ensure a normal body temperature. A lower-than-normal body temperature during or after surgery prevents oxygen from reaching the wound, making it harder for your body to fight infection.
• Clipping, not shaving any hair that has to be removed. This prevents tiny nicks and cuts through which germs can enter.
• Covering your closed wound (closed with stitches) with sterile dressing for one or two days. If your wound is open, packing it with sterile gauze and cover it with sterile dressing.

The risk of acquiring a surgical site infection is higher if you:

• Are an older adult
• Have a weakened immune system or other serious health problem such as diabetes
• Smoke
• Are malnourished
• Are very overweight
• Have a wound that is left open instead of closed with sutures

• Increased soreness, pain, or tenderness at the surgical site.
• A red streak, increased redness, or swelling near the incision.
• Greenish-yellow or foul-smelling discharge from the incision.
• Fever of 101 degrees Fahrenheit (38.5 degrees Celsius) or higher

Symptoms can appear at any time from hours to days after surgery. Implants such as an artificial knee or hip can become infected up to 3 months or more after the operation.

Surgical site infections occur when harmful germs enter your body through the surgical site (any cut the surgeon makes in the skin to perform the operation). Infections can happen because germs are everywhere – on your skin, and on things you touch. Most infections are caused by germs found on and in your body.

Health care providers should be taking the following precautions to prevent SSIs:

• Practicing proper hand-hygiene techniques. Before the operation, the surgeon and all operating room staff scrub their hands and arms with an antiseptic soap.
• Cleaning the site where your incision is made with an antiseptic solution.
• Wearing medical uniforms (scrub suits), long-sleeved surgical gowns, masks, caps, shoe covers and sterile gloves.
• Covering the patient with a sterile drape with a hole where the incision is made.
• Closely watching the patient’s blood sugar levels after surgery to make sure it stays within a normal range. High blood sugar can delay the wound from healing.
• Warming IV fluids, increasing the temperature in the operating room and providing warm-air blankets (if necessary) to ensure a normal body temperature. A lower-than-normal body temperature during or after surgery prevents oxygen from reaching the wound, making it harder for your body to fight infection.
• Clipping, not shaving any hair that has to be removed. This prevents tiny nicks and cuts through which germs can enter.
• Covering your closed wound (closed with stitches) with sterile dressing for one or two days. If your wound is open, packing it with sterile gauze and cover it with sterile dressing.

C. difficile can be spread from one person to another by contact, hand hygiene is critical to preventing its spread in a health-care setting.

If a patient is positive for C. difficile they are placed on Contact Precautions.

So what are Contact Precautions?

Contact Precautions aim to limit the spread of C. difficile to other patients and to health care providers. You may be placed in a private room or with other patients who are also carrying the bacteria. A sign may be placed on your door to remind others who enter your room about these special Contact Precautions. Those caring for you as well as visitors will be asked to clean their hands, gown and glove before entering your room. Everyone who enters and leaves your room must clean their hands well. The room and equipment in the room will be cleaned and disinfected regularly.

C. difficile can be spread from one person to another by contact, hand hygiene is critical to preventing its spread in a health-care setting.

If a patient is positive for C. difficile they are placed on Contact Precautions.

So what are Contact Precautions?

Contact Precautions aim to limit the spread of C. difficile to other patients and to health care providers. You may be placed in a private room or with other patients who are also carrying the bacteria. A sign may be placed on your door to remind others who enter your room about these special Contact Precautions. Those caring for you as well as visitors will be asked to clean their hands, gown and glove before entering your room. Everyone who enters and leaves your room must clean their hands well. The room and equipment in the room will be cleaned and disinfected regularly.

C. difficile can be spread from one person to another by contact, hand hygiene is critical to preventing its spread in a health-care setting.

If a patient is positive for C. difficile they are placed on Contact Precautions.

So what are Contact Precautions?

Contact Precautions aim to limit the spread of C. difficile to other patients and to health care providers. You may be placed in a private room or with other patients who are also carrying the bacteria. A sign may be placed on your door to remind others who enter your room about these special Contact Precautions. Those caring for you as well as visitors will be asked to clean their hands, gown and glove before entering your room. Everyone who enters and leaves your room must clean their hands well. The room and equipment in the room will be cleaned and disinfected regularly.

Clostridium difficile Infection (CDI) is often abbreviated to C. difficile or C. diff for short.

C. difficile is a germ that can be found, on occasion, in people’s bowels. It does not always cause problems or symptoms but in some cases can. In some people who are also taking antibiotics, the germ can grow because the antibiotics kill off many of the “good” and harmless germs that normally prevent the C. difficile from growing to high numbers.

C. difficile makes a toxin that damages the fragile lining of the bowel causing inflammation and loose watery bowel movements (diarrhea) and inflammation.

For more information and other related topics we recommend you visit:

• Ministry of Health and Long-Term Care - Patient Safety 
• Public Health Ontario - Regional Infection Control Networks (RICN)

It is not possible to prevent every case of C. difficile infection but each of us can protect ourselves and others by cleaning our hands often. Health-care providers in hospitals must clean their hands according the Ontario Ministry of Health and Long-Term Care’s and hygiene guidelines. If you are receiving care in a hospital it is OK to ask anyone providing care to you if they have cleaned their hands. Cleaning your own hands after using the toilet, before you eat, after blowing your nose and any time they are dirty is a basic and important step to prevent the spread of all infections including C. difficile. Taking antibiotics only as needed and as prescribed by your doctor or nurse-practitioner (advanced practice nurse) and watching out for diarrhea are also important.

Yes, in severe cases of CDI, death can occur. This is uncommon and tends to occur in those people with other severe health problems. The vast majority of people recover from CDI.

If CDI is suspected, a stool (bowel movement) sample is tested in a laboratory for the toxin it makes. The test takes several hours to perform and most hospitals do this test in their own laboratory. Those hospitals that do not do this test themselves will send the stool sample to another laboratory to do the test. Sometimes a doctor will look directly into the bowel with a special scope (called a sigmoidoscope or colonoscope) to detect abnormal changes in the lining of the bowel that mean that C. difficile is causing the diarrhea. 

If a person has diarrhea due to CDI, a doctor will prescribe a type of antibiotic that kills the C. difficile germs. The two most commonly used antibiotics to treat CDI are metronidazole and vancomycin.

C. difficile can be spread from one person to another by contact, hand hygiene is critical to preventing its spread in a health-care setting.

If a patient is positive for C. difficile they are placed on Contact Precautions.

So what are Contact Precautions?

Contact Precautions aim to limit the spread of C. difficile to other patients and to health care providers. You may be placed in a private room or with other patients who are also carrying the bacteria. A sign may be placed on your door to remind others who enter your room about these special Contact Precautions. Those caring for you as well as visitors will be asked to clean their hands, gown and glove before entering your room. Everyone who enters and leaves your room must clean their hands well. The room and equipment in the room will be cleaned and disinfected regularly.

If you get the C. difficile germ you most often do not develop any symptoms of diarrhea at all. People, particularly those taking antibiotics, may get diarrhea. The diarrhea can range from mild to severe with many bowel movements in a day and accompanied by abdominal pain and cramps.

The C. difficile germ enters your body by ingestion of C. difficile spores. This is why cleaning your hands is so important to prevent picking up C. difficile and other germs. You can pick up the C. difficile germ anywhere, but the C. difficile germ is especially common in hospitals because hospitals have many people being given antibiotics. The chances of the C. difficile germ spreading from person to person is much higher in a hospital than it is in your own home, for example.

C. difficile is one of the most common infections found in hospitals and long-term care facilities, and has been a known cause of health-care associated diarrhea for about 30 years.

Healthy people are not usually susceptible to C. difficile. Seniors and people who have other illnesses or conditions being treated with antibiotics and those who take acid-suppressing stomach medications are at greater risk of an infection from C. difficile.

Most people do not die if they are infected with MRSA. However in severe cases of MRSA bacteremia, death can occur. This is uncommon and tends to occur in those people with other severe health problems. The vast majority of people recover from MRSA, once their health is restored.

If a patient is carrying MRSA, generally no treatment is necessary, as the organism is not causing an illness and often will be cleared on its own when the person’s health is restored. If it is determined that the patient is infected (they have a blood infection, skin infection or wound infection etc.) then the patient will treated with the appropriate antibiotic as determined by a physician.

Swabs are performed when patients are admitted to the hospital and periodically for patients whom are at risk. The swabs are sent to the laboratory for analysis and if positive, the laboratory notifies infection prevention and control so that the patient can be placed on Contact Precautions.

Contact Precautions aim to limit the spread of MRSA to other patients and to health care providers. You may be placed in a private room or with other patients who are also carrying the bacteria. A sign may be placed on your door to remind others who enter your room about these special contact precautions. Those caring for you as well as visitors will be asked to clean their hands, gown and glove before entering your room. Everyone who enters and leaves your room must clean their hands well. The room and equipment in the room will be cleaned and disinfected regularly.

Because MRSA is spread from one person to another by contact, hand hygiene is critical to preventing its spread in a health-care setting. KGH actively conducts regular surveillance to find cases of MRSA infection and to identify carriers of MRSA. If a patient is positive for MRSA they are placed on Contact Precautions.

MRSA is spread from one person to another by contact, usually on the hands of caregivers. MRSA can be present on the health care provider’s hands either from touching contaminated material from infected persons or from touching articles contaminated by a person carrying MRSA, such as towels, sheets and wound dressings. MRSA can live on hands and objects in the environment for extended periods of time.

Risk factors for MRSA infections include invasive procedures, prior treatment with antibiotics, prolonged hospital stay, stay in an intensive care or burn unit, surgical wound infection and close proximity to someone who is carrying MRSA. 

A bacteremia is the presence of bacteria in the bloodstream and is referred to as a bloodstream infection.

Staphylococcus aureus is a germ that lives on the skin and mucous membranes of healthy people. Occasionally, Staphylococcus aureus is a  cause of human infection. When Staphylococcus aureus develops resistance to certain antibiotics, it is called Methicillin-resistant Staphylococcus aureus or MRSA.

For more information and other related topics we recommend you visit:

• Ministry of Health and Long-Term Care - Patient Safety 
• Public Health Ontario - Regional Infection Control Networks (RICN)

Because MRSA is spread from one person to another by contact, hand hygiene is critical to preventing its spread in a health-care setting. KGH actively conducts regular surveillance to find cases of MRSA infection and to identify carriers of MRSA. If a patient is positive for MRSA they are placed on Contact Precautions.

Because MRSA is spread from one person to another by contact, hand hygiene is critical to preventing its spread in a health-care setting. KGH actively conducts regular surveillance to find cases of MRSA infection and to identify carriers of MRSA. If a patient is positive for MRSA they are placed on Contact Precautions.

Because MRSA is spread from one person to another by contact, hand hygiene is critical to preventing its spread in a health-care setting. KGH actively conducts regular surveillance to find cases of MRSA infection and to identify carriers of MRSA. If a patient is positive for MRSA they are placed on Contact Precautions.

Here at KGH we do not routinely place patients on precautions or isolate those who carry or are infected with VRE. Routine Practices are used because VRE, like other germs can be spread from one person to another by contact; hand hygiene is critical to preventing the spread of all infections in a healthcare setting. Health care providers are routinely required to clean their hands before, during and after patient contact. We also clean and disinfect all patient rooms and equipment to help stop the spread of VRE and other germs. 

Here at KGH we do not routinely place patients on precautions or isolate those who carry or are infected with VRE. Routine Practices are used because VRE, like other germs can be spread from one person to another by contact; hand hygiene is critical to preventing the spread of all infections in a healthcare setting. Health care providers are routinely required to clean their hands before, during and after patient contact. We also clean and disinfect all patient rooms and equipment to help stop the spread of VRE and other germs. 

Generally, people do not die if they infected with VRE. In severe cases of VRE bacteremias can lead to death. This is rare and tends to occur in those people with other severe health problems. The vast majority of people recover from VRE once their health is restored.

If a patient is simply carrying VRE, no treatment is necessary, as the organism will be cleared on its own when the person’s health is restored. If it is determined that the patient is infected (they have a blood infection, urine infection or wound infection etc.) then the patient will treated with the appropriate antibiotic as determined by a physician.

We do not routinely monitor or isolate persons who carry VRE. Patients with VRE infections are identified during their care and treated accordingly.

All infection prevention and control precautions or Routine Practices aim to limit the spread of any bacteria to other patients and to health care providers.  

Here at KGH we do not routinely place patients on precautions or isolate those who carry or are infected with VRE. Routine Practices are used because VRE, like other germs can be spread from one person to another by contact; hand hygiene is critical to preventing the spread of all infections in a healthcare setting. Health care providers are routinely required to clean their hands before, during and after patient contact. We also clean and disinfect all patient rooms and equipment to help stop the spread of VRE and other germs. 

VRE is spread from one person to another by contact, usually on the hands of health care providers (HCP). VRE can be present on the health care provider’s hands either from touching contaminated material excreted by the infected person or from touching articles contaminated by the skin of a person with VRE, such as towels, sheets and wound dressings. VRE can live on hands and objects in the environment.

Risk factors for VRE acquisition include severe underlying illness, presence of invasive devices, prior colonization with VRE, antibiotic use and longer hospital stay.

Enterococci are bacteria that are normally present in the human intestines and are often found in the environment. These bacteria can sometimes cause infections. Vancomycin is an antibiotic that is often used to treat infections caused by enterococci. In some instances, enterococci have become resistant to this drug and thus are called Vancomycin-resistant Enterococci (VRE).

A bacteremia is the presence of bacteria in the bloodstream and is referred to as a bloodstream infection.

For more information and other related topics we recommend you visit:

• Ministry of Health and Long-Term Care - Patient Safety 
• Public Health Ontario - Regional Infection Control Networks (RICN)

Here at KGH we do not routinely place patients on precautions or isolate those who carry or are infected with VRE. Routine Practices are used because VRE, like other germs can be spread from one person to another by contact; hand hygiene is critical to preventing the spread of all infections in a healthcare setting. Health care providers are routinely required to clean their hands before, during and after patient contact. We also clean and disinfect all patient rooms and equipment to help stop the spread of VRE and other germs. 

Oui. L’inscription au Programme de santé mentale pour adultes (volets « non urgent » et « urgent ») se fait par demande de consultation seulement.

Dans le cas du volet « non urgent », il faut obtenir une demande de consultation d’un médecin de famille, d’une infirmière praticienne ou d’un infirmier praticien. Si vous n’avez pas de médecin de famille, nous acceptons les demandes de consultation des cliniques sans rendez-vous.

Pour ce qui est du volet « urgent », nous n’acceptons que les demandes de consultation internes du Service des urgences de l’Hôpital général de Kingston, du Centre de soins d’urgence de l’Hôpital Hôtel-Dieu, du Programme de santé mentale et de traitement des dépendances pour patients hospitalisés ainsi que de l’équipe de consultation-liaison en psychiatrie.

Une fois la demande de consultation pour services d’intervention non urgents reçue, le professionnel ou la professionnelle qui a rédigé la demande recevra une communication soit pour l’informer que la demande a été acceptée et lui indiquer le temps d’attente actuel, soit pour lui recommander d’autres services qui pourraient mieux répondre à vos besoins.

Si nous acceptons la demande, nous ajouterons votre nom à une liste d’attente afin qu’une infirmière ou un infirmier responsable de l’accueil vous appelle. L’attente peut durer jusqu’à un an, selon le volume de demandes. Au moment de l’appel d’accueil, on vous donnera un rendez-vous ou on ajoutera votre nom à une autre une liste d’attente pour vous offrir le prochain rendez-vous libre.

Une fois la demande de consultation pour services d’intervention urgents reçue, une infirmière ou un infirmier responsable de l’accueil communiquera avec vous. Nous tâchons de communiquer avec les patients adressés par le Service des urgences ou l’Unité de santé mentale pour patients hospitalisés dans un délai de 72 heures. Toutefois, le délai pourrait être plus long selon l’heure et la journée de la réception de la demande et s’il nous faut obtenir d’autres renseignements.

Au moment de l’appel du service d’accueil, soit on vous donnera un rendez-vous, soit on ajoutera votre nom à une liste d’attente pour vous offrir le prochain rendez-vous libre, soit on vous indiquera que votre cas fera l’objet de discussions interdisciplinaires et qu’on vous informera du résultat.

Plusieurs scénarios peuvent se produire selon votre demande de consultation et les renseignements recueillis au moment de l’appel du service d’accueil.

• On pourrait vous donner un rendez-vous en psychiatrie.
• On pourrait ajouter votre nom à une liste d’attente pour un rendez-vous prochainement.
• On pourrait vous inscrire à des séances de psychothérapie de groupe.
• On pourrait vous recommander des services qui répondraient mieux à vos besoins.
• On pourrait refuser votre demande si vous recevez déjà des services adéquats.

Le Programme de santé mentale pour adultes n’offre pas les services suivants :

• Rendez-vous de suivi concernant une invalidité dans le cadre de l’assurance-emploi
• Services en lien avec le Régime de pensions du Canada
• Services en lien avec la Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
• Services à l’appui des exigences du Programme ontarien de soutien aux personnes handicapées
• Examens médicaux indépendants aux fins d’évaluations pour un tribunal ou les services de bien-être de l’enfance
• Évaluations médico-légales ou de la capacité

Le volet « non urgent » ne prévoit pas de services de counseling, de services d’intervention en cas de crise ou de rendez-vous d’urgence.

La durée du traitement varie d’un patient à l’autre et peut aller d’une seule consultation à une période de suivi à court terme. Le programme n’assure pas de suivi pendant une longue période, faute de capacité. On s’attend à ce que le patient soit repris en charge par un fournisseur de soins primaires.

Le volet « urgent » consiste en un service d’intervention de courte durée axé sur la stabilisation à la suite d’une crise de santé mentale aiguë. On aide surtout les gens à acquérir une capacité d’adaptation de base avant d’avoir accès à d’autres services qui peuvent assurer des soins prolongés.

Le programme dessert la région de Kingston, Frontenac, Lennox et Addington. Si vous habitez à l’extérieur de cette région et que vous voulez savoir quel organisme de santé mentale dessert votre région, communiquez avec notre coordonnatrice de l’évaluation clinique au 613 544-3400, poste 3700, ou faites une recherche sur le site Web de ConnexOntario.

Le psychiatre rattaché au programme pourrait vous prescrire des médicaments ou recommander à votre médecin traitant de vous les prescrire. Après votre congé du programme, il incombera à votre médecin traitant de continuer à vous prescrire les médicaments. Si vous n’avez pas de médecin de famille, nous vous recommandons de faire renouveler vos ordonnances à une clinique sans rendez-vous.

Nous ne pouvons pas fixer de rendez-vous pour une évaluation psychiatrique dans le seul but de renouveler des ordonnances.

En tant que site du CSSK, et en collaboration avec l’Université Queen, le Collège St. Lawrence et d’autres établissements d’enseignement, nous accueillons beaucoup d’étudiants et d’apprenants de diverses disciplines dans nos cliniques.

• Résidents en psychiatrie (médecins autorisés qui suivent une formation en psychiatrie)
• Moniteurs (psychiatres autorisés qui suivent une formation dans un domaine de psychiatrie spécialisé)

Au sein du Programme de santé mentale pour adultes, nous comptons des médecins internationaux et canadiens qui reçoivent une formation dans des sous-spécialités.

• Externe/étudiant en médecine présent à votre évaluation : tous les soins psychiatriques sont prodigués sous la supervision du psychiatre du Programme de santé mentale pour adultes, que vous pourriez ou non voir en personne.
• Professionnels paramédicaux : bon nombre de nos professionnels paramédicaux offrent aussi des stages étudiants dans diverses disciplines, notamment les soins infirmiers, l’ergothérapie et le travail social. Par conséquent, certains apprenants pourraient participer aux services que vous recevez.

Comme nous recevons un très grand nombre de demandes et que la liste d’attente est longue, il est important que vous vous présentiez à votre rendez-vous. Si vous devez l’annuler, informez-nous-en au moins 24 heures à l’avance afin de nous permettre de céder votre place à un autre patient. Si vous annulez votre rendez-vous avec préavis, nous vous donnerons un autre rendez-vous, mais il vous faudra peut-être attendre plusieurs mois.

Si un nouveau patient ne se présente pas à son évaluation initiale, son dossier sera systématiquement fermé, et une demande de consultation sera nécessaire à sa réouverture.

La séance de groupe permet aux gens de s’entretenir avec d’autres participants qui pourraient avoir des problèmes de santé mentale semblables et d’acquérir de nouvelles habiletés. Les participants qui le veulent peuvent faire part de leurs réflexions et parler de leurs sentiments.

Votre rendez-vous pourrait se tenir en personne ou virtuellement. On en discutera avec vous durant l’appel du service d’accueil, lorsqu’on vous demandera votre adresse courriel. Vous recevrez un avis de rendez-vous qui renfermera les renseignements nécessaires à ce sujet.

Si votre rendez-vous a lieu virtuellement, la secrétaire vous enverra le lien nécessaire par courriel. Ce lien pourrait ne vous être envoyé que le jour précédant votre rendez-vous et vous donnera accès à des instructions détaillées.

Vous trouverez d’autres ressources sur la page de Ressources communautaires.

You should bring your Health Card, insurance information, credit card, medications in original containers as well as a housecoat and slippers. We also encourage patients to bring their CPAP or BiPAP machines from home in order to assist your breathing as you recover from surgery.

If you are staying in the hospital after your surgery and would like to have some personal belongings with you during your stay, please have a family member bring them once your surgery is complete and you have arrived in your hospital room. If your are being discharged the day of your surgery ( going home once recovered), do not bring any extra belongings with you.

Please do not bring valuables (e.g. large amounts of money, jewellery) of any kind to the hospital.  

You should bring your Health Card, insurance information, credit card, medications in original containers as well as a housecoat and slippers. We also encourage patients to bring their CPAP or BiPAP machines from home in order to assist your breathing as you recover from surgery.

If you are staying in the hospital after your surgery and would like to have some personal belongings with you during your stay, please have a family member bring them once your surgery is complete and you have arrived in your hospital room. If your are being discharged the day of your surgery ( going home once recovered), do not bring any extra belongings with you.

Please do not bring valuables (e.g. large amounts of money, jewellery) of any kind to the hospital.  

You should bring your Health Card, insurance information, credit card, medications in original containers as well as a housecoat and slippers. We also encourage patients to bring their CPAP or BiPAP machines from home in order to assist your breathing as you recover from surgery.

If you are staying in the hospital after your surgery and would like to have some personal belongings with you during your stay, please have a family member bring them once your surgery is complete and you have arrived in your hospital room. If your are being discharged the day of your surgery ( going home once recovered), do not bring any extra belongings with you.

Please do not bring valuables (e.g. large amounts of money, jewellery) of any kind to the hospital.  

You will begin by meeting with a genetic counsellor or medical geneticist who will review your (or your child's) medical and family history. If it is needed, the medical geneticist will do a physical exam. Additional tests may also be recommended. If a condition is diagnosed they will review information about the condition, what it may mean for your family, and discuss plans for management and follow-up care.

Hand hygiene involves everyone in the hospital, including patients. Hand cleaning is one of the best ways you and your health care team can prevent the spread of many infections. Patients and their visitors should also practice good hand hygiene before and after entering patient rooms.

More information is available at:

•  Ministry of Health and Long Term Care - Patient Safety  
• Public Health Ontario - Just Clean Your Hands campaign

KGH works hard-to create a culture of patient safety involves everyone – health care administration, health -care professionals, and, of course, patients and families. If low hand hygiene compliance rates are identified, we will review infection prevention and control practices to ensure that they align with best practices documents, as well as the Just Clean Your Hands program and introduce educational interventions and make appropriate revisions to our program.

For the purpose of public reporting, data will be reported on an annual basis. The decision was made to report annually so that hospitals were able to submit enough data and that the compliance rate was statistically valid.

Patients should know that their hospital is safe, that the care they receive is topnotch, and that every effort is made to ensure the highest quality of care possible. Public reporting of hand hygiene compliance rates is another helpful measure to ensure the care provided to Ontario patients is even safer, and continues to improve over time. 

A low reported compliance rate does not necessarily mean that health care providers are not performing hand hygiene. The audit tool measures whether health care providers are performing hand hygiene at the right times and the right way. That is why it is vital that hand hygiene compliance rates are viewed in the context of other performance indicators. That said, the analysis of these rates, over time will certainly provide helpful information that can be used to make system improvements in each hospital.

No. Patient safety is a number one priority for all Ontario hospitals. There are numerous checks and balances in place to ensure the safety of public hospitals but hospital care is complicated and depends on many factors. The public reporting of hospitals’ hand hygiene compliance rates is not intended to serve as a measure for hospitals to compare themselves against other organizations, or for the public to use as a measure of where to seek care. Rates can vary from hospital to hospital, month to month. Some hospitals will have lower observation opportunities because they do not have as much direct provider-to-patient care opportunities. Due to the types and patient populations (i.e. mental health) of these hospitals, their rates may seem lower. Like other indicators, it is important to look at hand hygiene compliance rates in a broader context. The rates must be examined in order to get a sense of how hospitals are performing – where they excel and where improvements could be made. It is important to look at all of these indicators in combination.

Health care providers performing hand hygiene is a practice that continues to improve as we learn more about hand hygiene best practices. Both hospitals and the health care system have invested considerable resources to improve hand hygiene in hospitals.

The Public Health Ontario provincial hand hygiene campaign, Just Clean Your Hands, was designed to help hospitals and individuals overcome barriers to proper hand hygiene and improve compliance with hand hygiene best practices. The program recognizes that health care providers are busy and require immediate access to hand hygiene products at the right time in the patient care process.

At KGH, for example, where sinks used to be located inconveniently throughout hospitals, there is now fast and easy access to more than 2,200 alcohol-based hand rubs outside all inpatient rooms and adjacent to patients’ bedsides. There are also more freestanding hand cleaning stations located at all main entrances. In addition, ongoing education sessions are held to ensure health care providers know when and where to clean their hands to ensure patient safety.

Direct observation of hand hygiene practice is done by trained observers using the provincial audit tool. The observer conducts observations openly, recording what they see, with the identity of the health care provider is kept confidential.

The single most common transmission of healthcare-associated infections in a health care setting is via the hands of health care providers.

Health care providers acquire germs from contact with infected patients, or after handling contaminated material or equipment. Hand hygiene is an important practice for health care providers but also involves everyone in the hospital, including patients, families and visitors.

Effective hand hygiene practices in hospitals play a key role in improving patient and health care worker safety, and in preventing the spread of healthcare-associated infections.

Hand hygiene is the removal of visible soil and removal or killing of microorganisms from the hands. This can be accomplished using soap and water for visibly soiled hands or an alcohol-based hand rub.