Frequently Asked Questions

KGH works hard-to create a culture of patient safety involves everyone – health care administration, health -care professionals, and, of course, patients and families. If low hand hygiene compliance rates are identified, we will review infection prevention and control practices to ensure that they align with best practices documents, as well as the Just Clean Your Hands program and introduce educational interventions and make appropriate revisions to our program.

KGH works hard-to create a culture of patient safety involves everyone – health care administration, health -care professionals, and, of course, patients and families. If low hand hygiene compliance rates are identified, we will review infection prevention and control practices to ensure that they align with best practices documents, as well as the Just Clean Your Hands program and introduce educational interventions and make appropriate revisions to our program.

KGH works hard-to create a culture of patient safety involves everyone – health care administration, health -care professionals, and, of course, patients and families. If low hand hygiene compliance rates are identified, we will review infection prevention and control practices to ensure that they align with best practices documents, as well as the Just Clean Your Hands program and introduce educational interventions and make appropriate revisions to our program.

• Pack a 3-day wardrobe, comfy clothes without strings, slippers, personal scent-free toiletries and a medication list.
• Soft covered reading materials, non-spiral bound notebooks, writing and small hobby supplies (i.e. pencils, crayons, markers, word searches and crosswords) are permitted.
• Phones, laptops, and tablets are allowed but have specific usage hours and guidelines.

Any items that can be a threat or danger to patients and/or staff will be stored in a secure patient specific location and illegal items or substances will be confiscated and disposed of.

• Sharp objects, overly-scented items, fire-producing items, inappropriate clothing or items and substances are not permitted.

Please avoid bringing valuables. If items cannot be sent home, they will be stored in a secure location; however, KHSC is not responsible for lost, stolen or damaged valuables.

New Employees who are a part of Kronos may notice that there is a delay in the creation of their schedule. This delay can take about a week. If you have any questions or concerns, please contact your manager. 

New Employees who are a part of Kronos may notice that there is a delay in the creation of their schedule. This delay can take about a week. If you have any questions or concerns, please contact your manager. 

New Employees who are a part of Kronos may notice that there is a delay in the creation of their schedule. This delay can take about a week. If you have any questions or concerns, please contact your manager. 

• You know your child best.  If your child has the following symptoms, then you should go to the Emergency Department, COPC Urgent Care, or Urgent Care Centre. 
  • fever in infants less than 3 months
  • fever lasting more than 5 days in children older than 3 months  
  • signs of respiratory distress (working hard to breathe, breathing faster than normal)
  • signs of dehydration with dry mouth or no urine for more than 8 hours.
• Some respiratory illness symptoms are not an emergency and could continue to be cared for at home.  These include:
  • fever, when it stays down in healthy and vaccinated babies and children when treated with ibuprofen or acetaminophen (children appear generally well and playful)
  • nasal congestion and cough (even if it interrupts sleep)
  • vomiting or diarrhea less than 3-4 times a day.
• Remember that there are many different health services available in our community to help you before you turn to emergency or urgent care in the hospital.  Choosing the best option may be faster and save you a hospital visit.
   
• Click here for recommendations on going to the right place for the right care.

• Consider masking in public spaces, isolate children if they are not feeling well, make sure they are vaccinated against COVID-19 and influenza, practice good hand hygiene at all times and practice physical distancing whenever possible.
• To learn more about how to care for children with respiratory illnesses such as RSV, influenza and COVID-19, click here. Note that children who have symptoms, including fever, that lasts beyond five days should be seen by a doctor.

Upon discharge, your doctor or nurse will give you instructions on which medications you should continue at home, which medications you should stop at home and which ones you should start taking.

A member of our team will call you the night before your surgery (any time after 2:00 p.m.) to confirm the time that you are required to arrive at KGH’s Same Day Admission Centre which is located on Connell 2. 

The two computer labs at the KGH site are located on Dietary 2 (capacity of 8 people per lab).

The computer lab at the HDH site is located on Jonson 1 (capacity of 6 people).

*Please note that these rooms have a required maximum capacity (listed above) due to COVID-19 restrictions. Physical distancing and masking protocols should be adhered to while in these spaces.

The two computer labs at the KGH site are located on Dietary 2 (capacity of 8 people per lab).

The computer lab at the HDH site is located on Jonson 1 (capacity of 6 people).

*Please note that these rooms have a required maximum capacity (listed above) due to COVID-19 restrictions. Physical distancing and masking protocols should be adhered to while in these spaces.

The two computer labs at the KGH site are located on Dietary 2 (capacity of 8 people per lab).

The computer lab at the HDH site is located on Jonson 1 (capacity of 6 people).

*Please note that these rooms have a required maximum capacity (listed above) due to COVID-19 restrictions. Physical distancing and masking protocols should be adhered to while in these spaces.

Patients and visitors at the HDH site are asked to enter through the Jeanne Mance main entrance off of Brock Street in order to be screened. Patients who are visiting the Urgent Care Centre are still permitted to use that entrance; screening will occur at the door.

Patients at the KGH site are asked to enter at the Davies 1 main entrance off of Stuart Street in order to be screened. Patients seeking care at the Cancer centre are permitted to enter through the Burr 0 entrance off of King Street; screening will occur as they enter. Similarly, patients seeking care at the Emergency Department are still permitted to use that entrance; screening will occur as they enter.

Patients and visitors at the HDH site are asked to enter through the Jeanne Mance main entrance off of Brock Street in order to be screened. Patients who are visiting the Urgent Care Centre are still permitted to use that entrance; screening will occur at the door.

Patients at the KGH site are asked to enter at the Davies 1 main entrance off of Stuart Street in order to be screened. Patients seeking care at the Cancer centre are permitted to enter through the Burr 0 entrance off of King Street; screening will occur as they enter. Similarly, patients seeking care at the Emergency Department are still permitted to use that entrance; screening will occur as they enter.

Patients and visitors at the HDH site are asked to enter through the Jeanne Mance main entrance off of Brock Street in order to be screened. Patients who are visiting the Urgent Care Centre are still permitted to use that entrance; screening will occur at the door.

Patients at the KGH site are asked to enter at the Davies 1 main entrance off of Stuart Street in order to be screened. Patients seeking care at the Cancer centre are permitted to enter through the Burr 0 entrance off of King Street; screening will occur as they enter. Similarly, patients seeking care at the Emergency Department are still permitted to use that entrance; screening will occur as they enter.

• Employees who report to work at the HDH site are permitted to enter through the Sydenham 2 entrance Monday to Friday 6am to 5pm. Between the hours of 5pm and 6am, staff are required to use the Sydenham 1 entrance. On Saturday and Sunday, employees are required to use the Jeanne Mance main entrance off of Brock Street.
• Employees who report to work at the KGH site are permitted to enter through the Watkins 2 or Connell 0 entrances 24 hours a day, 7 days a week.

• Employees who report to work at the HDH site are permitted to enter through the Sydenham 2 entrance Monday to Friday 6am to 5pm. Between the hours of 5pm and 6am, staff are required to use the Sydenham 1 entrance. On Saturday and Sunday, employees are required to use the Jeanne Mance main entrance off of Brock Street.
• Employees who report to work at the KGH site are permitted to enter through the Watkins 2 or Connell 0 entrances 24 hours a day, 7 days a week.

• Employees who report to work at the HDH site are permitted to enter through the Sydenham 2 entrance Monday to Friday 6am to 5pm. Between the hours of 5pm and 6am, staff are required to use the Sydenham 1 entrance. On Saturday and Sunday, employees are required to use the Jeanne Mance main entrance off of Brock Street.
• Employees who report to work at the KGH site are permitted to enter through the Watkins 2 or Connell 0 entrances 24 hours a day, 7 days a week.

If you are submitting your employee documents after hours, please consider submitting the documents digitally (see below)  or use the drop-box on Watkins 4.

You can also submit scanned or photo versions of your employee documents (with the exception of CRIMINAL RECORD CHECK) to @email

**Please note that a delay in submitting your employee documents can result in notifications to your manager and can have impacts on your pay.