Marla Rosen

My husband was diagnosed with colorectal cancer in 2012. One night sitting in his hospital room…trying to navigate the unfamiliar world of healthcare, learning the language of hospital-speak and struggling to discern where this journey would take us I vowed to make a difference. I wanted to try and make it easier for others who found themselves in similar circumstances. I believed there had to be a way for the system to be more patient and family centered.

That vow led me to becoming a Patient Experience Advisor. It has been the most rewarding, experience I have ever had. It is a lot of work and can sometimes be frustrating because healthcare doesn't change direction on a dime. As an advisor I have played an active part in changing the way healthcare is given and ensuring the focus is on the patient and the family. It has been a very rewarding experience. I sit on many committees throughout the hospital and partner with some amazing staff. I am very proud to have been a part of developing a patient handbook for patients newly diagnosed with cancer, the establishment of a cancer resource center and working on making the emergency department experience a better one for cancer patients.

I really enjoy working with so many wonderful people who truly want to make a difference. Friendships have been formed and I know I have been a part in transforming the patient experience for the better.