Refer to the frequently asked questions (FAQs) below to know where to go for next steps:
Right Place, Right Care
KHSC has created a guide to the many different health services in our community. Find alternate options for care in our Right Place, Right Care guide.
Medical Costs & Payment
To discuss costs associated with care, accommodation, health insurance, or to make payment arrangements, call the Accounts Receivable Office at 613-548-2362, Monday to Friday from 8:00 a.m. to 4:30 p.m. For additional questions, please refer to Billing and expenses.
Personal Health Information
Request medical records from the Release of Information Office at 613-549-6666, ext. 6800 or @email, Monday to Friday from 8:00 a.m. to 4:00 p.m. Learn more about accessing your health information, associated fees and the schedule for release My Health Care Information.
To update or change your contact information, please call Admitting at 613-549-6666, ext. 1221
Lost & Found
If you were an inpatient, contact your discharging unit as soon as possible to inquire about lost personal belonging(s). Alternatively, call the Protection Services Office at 613-549-6666, ext. 4218.
Referrals
All specialist appointments are by referral only. If you have a family doctor, you will need to request a referral through them. If you do not have a family doctor, please refer to our Right Place, Right Care guide.
Finding a Family Doctor
To find a family physician accepting new patients, register with Health Care Connect.
