Nearly two decades ago, Kathie Dillabough-Bos walked through the doors of Kingston Health Sciences Centre (KHSC) for the first time - not as a patient or visitor, but as a new volunteer ready to make a difference.
Today, she’s a familiar and welcoming face at our Hotel Dieu Hospital (HDH) site, greeting everyone who enters with warmth, compassion, and a genuine desire to help.
“I choose to volunteer at KHSC because I felt I could make a real difference in people's lives,” says Dillabough-Bos.
“For most people, coming to the hospital can be very stressful and in many cases unfamiliar. I try to alleviate that with a smile, a helping hand or just being there to listen.”
Dillabough-Bos began volunteering at the KGH site in 2008. Over the years, she’s held numerous roles, including operating the Coffee Cart and preparing packages for clinics. Following a short break during the COVID-19 pandemic, she returned to KHSC at the HDH site, now assisting at the Information Desk and in the Wayfinding role.
“It still is a surprise to me that simple things like being kind, caring and listening can make such an impact on people,” she says.
“I try to connect with people as they come through the doors of the hospital so they know right away that someone is there to assist them if they require it.”
Her approach is rooted in empathy and connection - something she brings to every shift.
“I enjoy helping people and making a difference in their hospital visit,” she says. “Talking to and helping people any way I can, and seeing what it means to them to have someone take the time to say hello or just smile at them.”
For Dillabough-Bos, volunteering is about more than just lending a hand - it’s about giving back with heart.
“Every shift I look forward to meeting and talking to people and connecting with other volunteers and staff,” she shares. “Volunteering provides you with the opportunity to give back to your local community and get involved in a meaningful way. It is a rewarding experience that simply put, makes you feel happy.”
And after more than 15 years of service, that feeling hasn’t changed.
“It’s a chance to give back,” she says. “And when you complete your shift, you feel good about the small difference you made in someone’s life.”
Interesting in giving back? Click here to learn more about our volunteering opportunities and how to apply.
