Survey kiosks in Cancer Centre allow patients to share their thoughts
“Your Voice Matters” survey a quick way to share feedback
The Cancer Centre of Southeastern Ontario (CCSEO), located at Kingston General Hospital has rolled out an innovative tool that allows the experiences of cancer patients to be captured and measured in real-time. The tool, built by Cancer Care Ontario (CCO) is called Your Voice Matters.
Each time a patient comes for cancer treatment at the CCSEO, their interactions with staff and the healthcare team have a big impact on their overall experience — from contacting the centre with questions, to dealings with reception, or interactions with their healthcare team. Your Voice Matters is a series of questions collected through several kiosks in the Cancer Centre that offer an opportunity for patients to share their thoughts and experiences in real-time.
“This survey allows patients to give us satisfaction feedback right after their appointment so that we can build on their positive experiences and improve where needed,” says Rana Fowler, Program Manager, Cancer Program. “It is important to capture how they are feeling at the moment of their visit so we know what the issues are right away and are able to address them.”
Armed with this real-time patient reported information, the Cancer Centre staff can look at ways to improve the quality of care and outcomes as well as enhance the patient experience. The survey only takes five minutes to complete and can lead to changes that will impact cancer patients and their families across Ontario.
"Five years ago I was diagnosed with breast cancer. During my treatment I experienced many events and emotions, mostly very positive, but there were some experiences that could have been better,” says Barbara Girard, South East Regional Patient and Family Advisory Council member. “As an Advisory Council member I have a voice in the decisions made in the Cancer Centre — now every patient and family member who walks through the doors also has a voice.”
The survey will also be a record of positive interactions as well as allow patients to have input into the improvements that will make their experience even better.
“There are always things that can be improved and cancer patients in our region now have the chance to express their feelings and opinions during their treatment,” says Girard. “Say it, write it down, and tell people what you think. Every voice is valued. It is through input from patients and families that we all work together to provide Outstanding Care, Always."