As part of the intake steps that follow participation in the Information Session and Interview, volunteers will be asked to complete the following seven (7) eLearning modules. We encourage you to make notes of questions you have so that we can fill in any gaps in your knowledge base.

If you're unable to access the modules for any reason please contact Volunteer Services.  Volunteer@Kingstonhsc.ca or 613-548-2359 #1

1) Volunteer Orientation: This course will provide you details about the online modules as well as an overview of Volunteer Services. Click here to launch this module.

2) Communicate with H.E.A.R.T.: This course will teach you the best way to communicate with patients, families, other volunteers, and employees at KHSC. Click here to launch this module.

3) Accessibility at KHSC: This course covers the different policies and practices regarding accessibility at KHSC. Click here to launch this module.

4) Health and Safety: This course will provide you information regarding Health and Safety policies at KHSC in order to help keep you safe while you volunteer. Click here to launch this module.

5) Emergency Codes: This course teaches you the different policies regarding the Emergency Codes at KHSC and some strategies for emergency preparedness. Click here to launch this module.

6) Privacy Review: This course discusses the importance of patient and personal privacy and the different strategies and policies in place to ensure that privacy is maintained. Click here to launch this module.

7) Volunteer Scope and Boundaries: This course will guide you through several scenarios to test your knowledge of the topics above. Click here to launch this module.

When you have completed the final module, you must CLICK HERE to let Volunteer Services know that you have completed all seven modules. We’ll update your application package to indicate that you have completed this step.


Once you have completed all of the steps outlined on the Application Process page, we will connect with you to start working out the details of where and when you will volunteer.

We'll start by looking at the program preferences and time availability indicated during your interview compared to the current list of shift vacancies at the time. If we can't find a match, you can select another option and be put on a waiting list for the preferred choice. 

If you are unsure of what you would like to do we can  arrange shadow shifts with experienced volunteers in various settings to help find the best fit.  


Once we have determined which role you will be volunteering in a training shift will be arranged with a volunteer Program Mentor, Leadership Volunteer, and/or a staff member from the program or service you will be volunteering in.   Volunteers are encouraged to continue training and/or shadow shifts until they feel comfortable enough to work independently.

Training for volunteers assigned to Burr 4 Mental Health Units:
- Mental Health Training Module
- Safe Practices Policy
- Restricted Access Policy

Ongoing Learning

Volunteers can take advantage of KHSC learning opportunities posted in the Volunteer Services offices and listed in the weekly eNewsletter.