Welcome to this Q4 and year-end update, highlighting our progress against our strategy and annual corporate performance goals. We're pleased to report that 80 per cent of our performance targets were met by year end.
This fiscal year marks not only the end of a positive year for Kingston General Hospital, but also the end of a challenging three-year performance improvement plan. As many people will remember, KGH took a fairly public fall in 2008. However, people and organizations are not defined by whether they fall, because we all will. Rather, we are defined by how we pick ourselves up and carry on. The past three years have been about moving forward and creating a future where KGH is standing out as a top performer and making Outstanding Care, Always a reality for every patient, every day.
We have the privilege of presenting some impressive results in this edition, but imagine there are over 7,000 people standing with us – staff, physicians, volunteers and students – who have made these achievements possible.
As a result of our collective efforts, KGH is different today. We have organized our work and our teams in innovative ways to meet the needs of patients and families for better communication, coordination and collaboration as active participants in their own care. We have strengthened our ability to support research by creating the KGH Research Institute and recruiting new clinician scientists to our organization. We have completed our $196 million redevelopment project, on time and on budget. And, we are working with our partners across the region to ensure the care we provide is connected and seamless while focusing on our role as the region's complex-acute and specialty care, research and teaching hospital.
Every one of the initiatives we have put in place to strengthen KGH has been the result of choices about how to deliver leading edge, patient-centred care in a rapidly changing health care landscape, while improving the financial health of the organization. We are proud to report that over the past three years, we eliminated our operating deficit and tripled our investment in capital equipment, technology and infrastructure, which is vital to providing safe, high-quality care.
Our accomplishments are proof that when you have a group of committed people who are passionate about what they do, anything is possible.
Check out some of our other stories and for more detailed information on our 2011-12 results, in our reporting section located here.
