Short on time? Skip the line with a new mobile app

Time is precious, and the last thing someone wants to do is spend their spare few minutes waiting in line. That’s why Nutrition Services, in partnership with Compass, has launched a new mobile app to help you skip the queue at our three Tim Hortons locations and the Atrium Café. 

The new app, called tap2eat, will allow anyone to order and pay for food and drink on their mobile device. Users can select the menu items they want and pay by credit card, before even heading down to pick up their order.

“Once you arrive, you won’t have to wait in line,” says Janet Mifflin, Manager of Retail Food Services. “There will be an express counter set up where you’ll be able to pick up your order that will be waiting for you. It’ll be much quicker for our customers.”

If you are ordering from the Atrium Café, you can tell the app what time you would like to pick up your food. However, if you are ordering from one of the Tim Hortons locations you’ll need to head down to pick up your order, shortly after it is placed. 

To help make sure the service is quick, one staff member at each location will be responsible for handling the mobile orders. A printer behind the counter will print out the orders for them to put together. 

The app has already in use in four other hospitals in Ontario, including Sunnybrook in Toronto, and has been well received by staff as well as patients.

If you don’t feel like pre-ordering, another feature of the app is that it can be used as a mobile payment device. Because the app is connected to your credit card, the cashier can scan your phone as payment. 

“We recognize that some people will be nervous about providing their credit card information over their phone, but the app is extremely secure,” says Mifflin. 

Credit card information is never stored in the app itself. When the information is entered into your phone the app sends it to Chase Paymentech and a ‘token’ will be saved on your phone for all further transactions. Chase Paymentech is the company that currently processes any credit or debit payments at our Compass locations. 

“We’re confident that staff, patients and families will like the app,” says Mifflin. “Not only will it save everyone time, we know it’ll also speed up payment, because you won’t have to remember cash or your wallet when you head downstairs during lunch or break time.”

To download the app on your Apple, Android or Blackberry (Blackberry 10 or newer) mobile device visit your app store. Before you make your first purchase you’ll need to enter your information, including your credit card number and once you sign up you’ll receive a $5 credit towards your first purchase.